Support

Need help? Email destek@webasist.com; we usually reply within 2 business days.

How accurate is my score?

Bands are always shown as a range (e.g. 6.0–6.5) and are estimates. Fluency numbers are measured from your recording, the pronunciation band comes from a table applied to Microsoft Azure's measurement, and the AI only writes the reasoning, quoting your own transcript. If you have an official result, sharing it in Profile helps us measure our accuracy.

Something in my report is wrong

Tap the word in the report and choose "I didn't say that". Disputes are reviewed for calibration.

I paid but Pro didn't unlock

Tap Profile > Restore purchases. The app re-syncs your purchase with our server. If it still fails, email us your store receipt.

How do I cancel?

iPhone: Settings > your name > Subscriptions > ProvaSpeak.
Android: Google Play > profile > Payments & subscriptions > Subscriptions > ProvaSpeak.
In the app: Profile > Manage / cancel subscription.

Refunds

Refunds are issued by the stores. On iPhone use reportaproblem.apple.com or Profile > Request a refund in the app; on Android use Google Play > Payments & subscriptions > Budget & history. If you get stuck, write to us.

Delete your account and data

In the app, tap Profile > Delete my account and confirm.
Your account, reports, mistake bank and voice recordings are permanently deleted. This cannot be undone.
To delete only your recordings: Profile > Delete my recordings. Recordings are deleted automatically after 30 days anyway.

If you can't access the app, email destek@webasist.com with the subject "Account deletion"; including the user ID shown in Profile speeds it up. We delete within 30 days and confirm by email. Purchase records may be kept for the legally required period; cancel your subscription in the store separately.

The microphone doesn't work

Allow microphone access for ProvaSpeak in your phone settings. Use a quiet room and hold the phone 20–30 cm from your mouth.